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Start Saying Yes: Improving Customer Experience...
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From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it´s also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone ´´is here to help you´´ is met with eye-rolling yawns.When you start saying ´´YES!´´ it will change your business and your life. This is not a mushy new age revelation of optimism but a down to earth series of simple stories and quotes from the personal experiences of one marketing agency owner trying to navigate a world of terrible customer service, confusing salesperson commentary, and the word ´´NO´´ posted on every available open space. Positive messaging and saying ´´YES´´ is how you persuade customers that they should buy from you. It´s how you create trust and a friendly atmosphere. And saying ´´YES´´ for yourself and your business can open doors you didn´t even know existed.For the busy freelancer or retailer, or the C-level management professional, this audiobook is short enough to listen on a quick flight but so valuable in its message, you will want to give a copy to everyone on your sales team. 1. Language: English. Narrator: Daniel Craig. Audio sample: http://samples.audible.de/bk/acx0/138416/bk_acx0_138416_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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The Messaging Connection: How to Increase Profi...
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You want more profit? Start communicating with people how they want. Marketing and sales are effective in direct proportion to how well you communicate the value you can bring to folks. But the best message won´t move anyone if it´s not consumed. In this book you´ll learn how to get your message delivered by riding the most significant change in communication since the Gutenburg Press. 1. Language: English. Narrator: Ryan J. Chapman. Audio sample: http://samples.audible.de/bk/acx0/125593/bk_acx0_125593_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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Unified: How Our Unlikely Friendship Gives Us H...
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In a divided country desperate for unity, two sons of South Carolina show how different races, life experiences, and pathways can lead to a deep friendship - even in a state that was rocked to its core by the 2015 Charleston church shooting. Tim Scott, an African-American US senator, and Trey Gowdy, a white US congressman, won’t allow racial lines to divide them. They work together, eat meals together, campaign together, and make decisions together. Yet in the fall of 2010 - as two brand-new members of the US House of Representatives - they did not even know each other. Their story as politicians and friends began the moment they met and is a model for others seeking true reconciliation. Here, Senator Scott and Congressman Gowdy, through honesty and vulnerability, inspire others to evaluate their own stories, clean the slate, and extend a hand of friendship that can change your churches, communities, and the world. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio. 1. Language: English. Narrator: J D Jackson, John McLain. Audio sample: http://samples.audible.de/bk/oasi/002265/bk_oasi_002265_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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On Being Awesome: A Unified Theory of How Not t...
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A lively philosophical exploration of what it means to be awesome and not suck, and a plea for more awesomeness in our personal, social, and public lives In this engaging, fun, and astute investigation of a thoroughly contemporary condition, philosopher and former pro skater Nick Riggle argues that our collective interest in being awesome (and not sucking) marks a new era in American culture, one that is shaped by relatively recent social, political, and technological shifts. At the core of his work is the idea that awesome people are exemplars of social creativity. We suck when we foil their attempts at creative community building. To be down, game, chill, basic, wack, or a preference dictator are just a handful of ways we can create, respond to, or fail to take up social openings in the office, in public, or with our friends and loved ones. What can the invention of the high five and the history of ´´cool´´ tell us about the origins of awesome? Can introverts be awesome? How do our expectations of awesome relate to race, gender, and sexuality? How is our desire for awesomeness shaping our cultural landscape - art, altruism, athletics, and public life? These are just a few of the questions Riggle explores in this accessible, philosophical road trip through the ethos of our time. On Being Awesome articulates a singular and gripping cultural ideal and provides a new and inspiring framework for understanding friendship, success, and happiness in our everyday lives. Bonus PDF included with awesomeness/suckiness chart PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio. 1. Language: English. Narrator: Nick Riggle. Audio sample: http://samples.audible.de/bk/peng/003300/bk_peng_003300_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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Thought Particles: Building Blocks of Perceptua...
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This limited-edition insight unveils the Wizard´s theories on how thoughts are assembled in the mind from stored sensory associations. Properly used, this knowledge will allow you to deepen perception and heighten interest in all your attempts at visual and auditory messaging.Useful neurological insights will also be detailed, such as the differences between working memory, declarative memory, and procedural memory, and how you can access each to achieve better communication. 1. Language: English. Narrator: Roy H. Williams. Audio sample: http://samples.audible.de/bk/wiza/000008/bk_wiza_000008_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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If Not You, Who? Cracking the Code of Employee ...
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Companies in the top tier of employee engagement outperform their peers by 147 percent in earnings per share and have a 90 percent better growth trend than their competition. However, more than 70 percent of global workers are disengaged. They´re sleepwalking through their day. How do you inspire employees to get off the sidelines and get into the game? Jill has uncovered four simple principles to turn your disengaged workforce into a unified, high-performing team and four leadership qualities you need to lead an employee disengagement revolution in your company. By cracking the code of employee disengagement you will: Increase customer and employee satisfaction Increase productivity and profits Increase retention Decrease quality defects and safety incidents Decrease absenteeism Ready to get started, champ? I thought so.... 1. Language: English. Narrator: Jill Christensen. Audio sample: http://samples.audible.de/bk/acx0/057963/bk_acx0_057963_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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Cracking the Code: New foreword written and rea...
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Millions of working Americans talk, act, and vote as if their economic interests match those of the megawealthy, global corporations, and the politicians who do their bidding. How did this happen? According to Air America radio host Thom Hartmann, the apologists of the Right have become masters of the subtle and largely subconscious aspects of political communication. It´s not an escalation in Iraq, it´s a surge; it´s not the inheritance tax, it´s the death tax; it´s not drilling for oil, it´s exploring for energy.Conservatives didn´t intuit the path to persuasive messaging; they learned these techniques. There is no reason why progressives can´t learn them too. In Cracking the Code, Hartmann shows you how. Drawing on his background as a psychotherapist and advertising executive as well as a national radio host, he breaks down the structure for effective communication, sharing exercises and examples for practical application. Audio includes introduction read by Hartmann and new foreword written and read by Jim Hightower! 1. Language: English. Narrator: Lloyd James. Audio sample: http://samples.audible.de/bk/bkoe/000003/bk_bkoe_000003_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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The Genome War: How Craig Venter Tried to Captu...
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The long-awaited story of the science, the business, the politics, the intrigue behind the scenes of the most ferocious competition in the history of modern science, the race to map the human genome.On May 10, 1998, biologist Craig Venter, director of the Institute for Genomic Research, announced that he was forming a private company that within three years would unravel the complete genetic code of human life, seven years before the projected finish of the U.S. government´s Human Genome Project. Venter hoped that by decoding the genome ahead of schedule, he would speed up the pace of biomedical research and save the lives of thousands of people. He also hoped to become very famous and very rich. Calling his company Celera (from the Latin for ´´speed´´), he assembled a small group of scientists in an empty building in Rockville, Maryland, and set to work.At the same time, the leaders of the government program, under the direction of Francis Collins, head of the National Human Genome Research Institute at the National Institutes of Health, began to mobilize an unexpectedly unified effort to beat Venter to the prize, knowledge that had the potential to revolutionize medicine and society.The stage was set for one of the most thrilling, and important, dramas in the history of science. The Genome War is the definitive account of that drama: the race for the greatest prize biology has had to offer, told by a writer with exclusive access to Venter´s operation from start to finish. It is also the story of how one man´s ambition created a scientific Camelot where, for a moment, it seemed that the competing interests of pure science and commercial profit might be gloriously reconciled, and the national repercussions that resulted when that dream went awry. 1. Language: English. Narrator: Grover Gardner. Audio sample: http://samples.audible.de/bk/bkot/000168/bk_bkot_000168_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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The Genome War: How Craig Venter Tried to Captu...
9,95 € *
ggf. zzgl. Versand

The long-awaited story of the science, the business, the politics, the intrigue behind the scenes of the most ferocious competition in the history of modern science, the race to map the human genome.On May 10, 1998, biologist Craig Venter, director of the Institute for Genomic Research, announced that he was forming a private company that within three years would unravel the complete genetic code of human life, seven years before the projected finish of the U.S. government´s Human Genome Project. Venter hoped that by decoding the genome ahead of schedule, he would speed up the pace of biomedical research and save the lives of thousands of people. He also hoped to become very famous and very rich. Calling his company Celera (from the Latin for ´´speed´´), he assembled a small group of scientists in an empty building in Rockville, Maryland, and set to work.At the same time, the leaders of the government program, under the direction of Francis Collins, head of the National Human Genome Research Institute at the National Institutes of Health, began to mobilize an unexpectedly unified effort to beat Venter to the prize, knowledge that had the potential to revolutionize medicine and society.The stage was set for one of the most thrilling, and important, dramas in the history of science. The Genome War is the definitive account of that drama: the race for the greatest prize biology has had to offer, told by a writer with exclusive access to Venter´s operation from start to finish. It is also the story of how one man´s ambition created a scientific Camelot where, for a moment, it seemed that the competing interests of pure science and commercial profit might be gloriously reconciled, and the national repercussions that resulted when that dream went awry. 1. Language: English. Narrator: Erik Singer. Audio sample: http://samples.audible.de/bk/rand/000372/bk_rand_000372_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 26.06.2019
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